According to the publication, the problem does not lie in the absence of fingerprints themselves, but in the operation of the scanners. Many applicants say the equipment is unable to capture data even when clearly visible papillary ridge patterns are present.

As a result, citizens are trying different methods to improve the chances of a successful scan, including moisturizing or de-greasing their skin and testing multiple devices. In some cases, this works: one scanner may fail to recognize fingerprints while another successfully completes the procedure.

If fingerprinting is unsuccessful, Migration Service staff direct applicants to dermatology and venereology clinics for an official certificate confirming the inability to take fingerprints. This procedure is provided for under Turkmenistan’s legislation.

However, possession of such a certificate does not always resolve the problem. Journalists report that in some cases, officials have refused to accept the document, citing an alleged age restriction for citizens under 40, even though no such requirement appears in the official list of documents.

The difficulties are not limited to passport applications. The same procedure is required when crossing the border. There have been cases where fingerprints were successfully recorded during passport issuance, but at the airport the system suddenly failed to recognize them, creating the risk of missing a flight.

According to Turkmen.news, such incidents occur frequently enough that migration officers treat them as a routine part of the process.